Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Journey Manual website and our document legalisation services. By using our services, you agree to be bound by these Terms.

2. Company Information

Journey Manual is a document legalisation service provider registered in England and Wales.

3. Services

We provide document legalisation services including:

• Apostille certification services
• Embassy and consular attestation
• Document authentication and verification
• Translation services
• Related administrative services

4. Service Agreement

4.1 Order Process

When you place an order with us, you are making an offer to purchase our services. We reserve the right to accept or decline any order at our discretion.

4.2 Service Delivery

We will make every reasonable effort to complete your document legalisation within the timeframes specified. However, processing times may vary due to factors beyond our control, including government agency delays.

4.3 Document Requirements

You are responsible for providing documents that meet the requirements for legalisation. We will assess document eligibility but cannot guarantee acceptance by relevant authorities.

5. Pricing and Payment

5.1 Fees

Our service fees are clearly stated and include our professional service charges. Additional costs may include government fees, embassy fees, and courier charges.

5.2 Payment Terms

Payment is required before we commence processing your documents. We accept various payment methods as displayed on our website.

5.3 Price Changes

We reserve the right to change our prices at any time. Price changes will not affect orders already placed and confirmed.

6. Document Handling

6.1 Document Care

We will handle your documents with reasonable care. However, we recommend keeping copies of all original documents before sending them to us.

6.2 Document Security

We maintain secure storage and handling procedures for all client documents. Documents are stored securely and destroyed after the retention period unless otherwise requested.

6.3 Lost or Damaged Documents

While we take every precaution, we cannot be held liable for documents lost or damaged due to circumstances beyond our reasonable control.

7. Cancellation and Refunds

7.1 Cancellation Rights

You may cancel your order within 14 days of placing it, provided we have not commenced processing. Cancellation rights may be limited once documents are submitted to government agencies.

7.2 Refund Policy

Refunds will be processed according to our refund policy. Government fees and third-party charges are generally non-refundable.

8. Liability and Warranties

8.1 Service Warranty

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards.

8.2 Limitation of Liability

Our liability is limited to the value of the services provided. We exclude liability for indirect, consequential, or special damages to the fullest extent permitted by law.

8.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including government delays, natural disasters, or other force majeure events.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws.

10. Privacy and Data Protection

We are committed to protecting your privacy. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

11. Prohibited Uses

You may not use our services:

• For any unlawful purpose or fraudulent activity
• To transmit malicious code or harmful content
• To infringe upon the rights of others
• To submit false or misleading information

12. Governing Law and Disputes

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts. We encourage resolution of disputes through direct communication before pursuing legal action.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through our website or by email. Your continued use of our services after changes constitute acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms, please contact us: