Privacy Policy

1. Introduction

Journey Manual ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website journey-manual.com or use our document legalisation services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Document information for legalisation services
• Payment information (processed securely through third-party processors)
• Communication records and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Usage data and website navigation patterns
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide document legalisation services
• To process payments and manage your account
• To communicate with you about our services
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfil our contractual obligations in providing legalisation services
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with regulatory requirements

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With government agencies for document legalisation purposes
• With embassies and consulates as required for attestation services
• With service providers who assist in our operations
• With legal authorities when required by law
• In connection with a business transfer or merger

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure document handling procedures

7. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your personal data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. You can manage your cookie preferences through our cookie banner or browser settings. For more information, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods depend on the type of information and legal requirements.

10. International Transfers

We may transfer your personal data outside the UK to countries that provide adequate protection or where appropriate safeguards are in place, such as standard contractual clauses.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: